Disappointing end of our trip

2024/12/30に口コミを投稿

The front desk staff are not helpful at all. They won't answer my questions and just nod (we needed a taxi and they pointed us to a taxi phone but were having trouble with communication and no one on the phone or front desk could help and we ended up unable to get a taxi). The floors in the elevators are VERY dirty and there is no stairs for non emergency use (ummmm....safety?!?). When trying to use the three elevators it forces a queue and long wait times. The fitness center (actually just a treadmill) doesn't have any weights and doesn't open until 6am. It's pretty far from the train/subway and if you miss the bus it is quite a long wait to catch the next (sometimes 50 minutes). Plan for an hour to get to Tokyo city from the hotel if you time the busses correctly.

2024年12月に訪問

おすすめしません

2024/09/25に口コミを投稿

8月上旬に親族と1泊しました。 夜、夢の国から無料シャトルバスでホテルに着くと、夜で車もいないのになぜかホテル前にバスはつけず(ホテル出発時はホテル前までバスが着た)、数㍍離れた暗めのバス停？に停まり順番に下車しました。降りた所に段差があり、暗くてそれに気付かなかった母が足を挫いて倒れてしまいました。だけど運転手は目に止めず、声をかけてくださったのは外国人旅行客の方。足首を捻ってしまったようなので、ロビーにいた男性スタッフに事情を話し、「保冷剤など冷やせる物はないか」訪ねたが、緊急性もなく「あーはい」とだけ言いゆっくりとバックヤードへ行き手ぶらで戻り「ない」と。「痛がっていて冷やしたいので氷はないか？」と聞いたがそれも「ない」と。仕方がないのでビニール袋を2枚をもらい、ウェルカムドリンクで使用する氷と水で氷水を作った。その男性はその後も声をかけてくれるわけでもないし、こどもウェルカムなホテルとうたっているのに、救急箱ひとつもないのかと思いました。 よく考えれば他にも気になる点があった。 朝食会場入口の女性スタッフは愛想ないし、「あら～久しぶり」と世間話をしている女性スタッフもいた。部屋掃除の外国人スタッフは廊下で会っても挨拶もしない。 色んなホテルを泊まってきましたが、こんなホテル初めてです。 二度と泊まりません。

2024年08月に訪問

Good stay near Disneyland

2024/08/16に口コミを投稿

The hotel is cute and quaint. The rooms were of adequate size of Japanese standards. They have shuttle every half hourly to Disney resorts which were helpful. The family mart inside had all the supplies for daily use. The breakfast was okay.

2024年05月に訪問

Great for family and close to Disney Sea!

2024/08/08に口コミを投稿

Stayed here in July 2024, it was a good family hotel, price is on-spot. It has a laundry and a convenient store on property, good option to stay if going to Disney Sea. Breakfast is not always included in room price. Rooms are clean, place is secure and safe, they have a small gym, and a small business center. Staff are accommodating and helpful. Lobby is spacious. The hotel's surrounding area is a good place for a walk, bike or run. Room amenities are standard; ref, microwave, iron, safe, coffee maker, separate toilet and bathroom. This hotel is 45 mins away (on average) from Tokyo's main attactions; Shibuya, Ginza, Asakusa, Harajuku, Roponggi, Shinjuku, Odaiba, Ueno, Tsukiji, etc. Staff will try to accommodate your request, or answer any questions but it's a challenge sometimes.

2024年07月に訪問

You Get What You Pay For

2023/09/26に口コミを投稿

It’s a great family hotel, great value, room was modern and spacious with two double beds. First impression was great, we arrived early at the hotel at 12pm, unable to check in until 3pm. So we had to leave our luggage and spent the day at Disney Sea. When we returned at 8.30pm it was very nice of them to have our luggages brought up. Location was a bit further out from train station and Tokyo Disney Resort, although they provide shuttle service but the drop off area was some distance away from the venues. No shuttle services to Shin-Urayasu station so you have to catch a local bus to get there. I had to catch a taxi with all my luggages and cost me ¥1,200. No room service at night so be prepared to eat at Disneyland before you get back to the hotel otherwise you’ll be ended up eating noodle cups or some ready to eat meals from Lawson’s. Those food were bland, we asked for salt and not one person was able to provide it, makes me wonder how they season their food. So be ready to bring your own salt. No complimentary bottles of water daily, when we ask for it, they said to buy some from Lawson’s or drink from the tap. Room cleanliness was not satisfactory, found few hair strands on the bed, my dirty mug wasn’t taken away. So if you want hotels with great location and full guest services don’t be shy to fork out few extra dollars. Obviously you get what you pay for.

2023年07月に訪問