スタッフがイマイチですよね…

2024/11/17に口コミを投稿

スタッフは20代くらいの若い子が殆どのようですが、プロ意識が希薄というか、バイト感覚というか、敬語も間違っているし仕事の手際が悪くてモタモタして、申し訳ないけどイライラしました。ゲストに対して意見してくる点などは、もう少し接客教育をすべきと感じます。 若さやカジュアルさをプラスに解釈するゲストもいるかも知れないけど、私は頼りなく極力接点は控えたい印象を受けました。最低限の接客マナーは必要だと思うのですが。 更に、エレベーターがなかなか来ないしいつも混んでいるのでかなり不便。階段で降りたくてもエレベーターしかないんだけど、これって安全面で大丈夫なのでしょうか。

2024年11月に訪問

shinmachi hotel

2024/11/04に口コミを投稿

this hotel was the worst hotel we stayed at. Only 2 lifts were available and busy when full. Rooms were very small and located in a residental area but easy to navigate around. The cleaning was poorly done with an outside basin that was not really cleaned. The shower was outside the bath making it a wet area and not much shelving in the bathroom. The laundry on level 5 did not really dry the clothes well You need 10Yen 's to operate the machine. Very large supermarket under the hotel. Breakfast was ok but mainly asian style

2024年10月に訪問

Great hotel for affordable price

2024/09/19に口コミを投稿

Beautiful hotel and price was not bad at all. Lovely staff and near city center. Would love to visit again in the future. We were a party of 5 and we all felt very welcome. Food was of course very good. Since tripadvisor wants me to usr atleast 200 characters, I needed to write this sentence..

2023年10月に訪問

Highly Recommended

2024/08/26に口コミを投稿

I am a Lifetime Titanium Elite member and highly recommend this hotel. We stayed here from August 22 to 26, 2024, during our visit to Osaka. The hotel's location is convenient and within walking distance of the metro station. Check-in and check-out were quick and easy. The room we stayed in had a full-size bed and was spacious for a Japanese hotel. Amenities such as coffee, tea, and bottled water were included. The Wi-Fi wasn’t blazing fast, but it was sufficient. The room was very clean, and you have the option to have it cleaned daily. If not, they will automatically leave fresh towels and amenities at your door. The window’s blind is bright in the morning, but I find it useful for us to adjust for the time zone difference. The few times we needed service at the front desk, we were always met with prompt assistance. Some of the front desk staff are Vietnamese and were a pleasure to interact with. The lounge space is spacious, and although the hotel has an on-site restaurant, with Dotonbori just a few stops away, we had plenty of dining options to choose from. An added bonus is that there's a grocery store right next to the hotel. As an elite Marriott member, I was thoroughly impressed with the level of service, cleanliness, and amenities this hotel offers. I wish Marriott maintained this level of excellence across all their properties.

2024年08月に訪問

Mediocre stay

2024/06/12に口コミを投稿

This was the final hotel of our tour package, to which we added an extra 2 nights beforehand. Wish we hadn’t. Given all other accommodation venues in our tour were very centrally located, we were disappointed that location for this venue was out in the burbs. The room was quite spacious for local standards. Though any desire to sleep in was thwarted as light streams through the rooms from around 4.30 as there’s only Venetian shutters and no curtains. The cleanliness of the room, after the first night, was maintained at a sub substandard, with our beds not even made up on the last day. The wifi was very bad. Restaurant hours advertised as open till 22 yet at 21 we were refused services as it had closed, even though we’d taken menus to choose from while having a drink i their bar next to the restaurant. Good laundry room facilities. Also the first hotel we’ve encountered where they charge you for such items as tooth brushes or combs.

2024年06月に訪問