Unpleasant stay due to unfair treatment & discrimination by hotel staff

2024/12/16に口コミを投稿

The hotel location is superb; conveniently located near shopping and subway stations. Checking in with the dinosaur receptionists was a seamless and unique experience. Although the room was small, it had everything we needed. However, our experience was marred by poor service from a breakfast counter staff member. During our stay from 9-14 December 2024, we encountered unfriendliness and unreasonable treatment. The service crew seemed uninterested in addressing our concerns and she was dismissive of our needs. Her attitude made us feel unwelcomed and unvalued as guests. I cannot help linking it to the language she heard I was communicating with my family....even though she is not aware of where we are from. This lady was serving at the breakfast counter on 10, 12, 13, and 14 Dec 2024. On 10 Dec, we were told that our family of 3 is only entitled to 2 rice balls and 2 bread even though the sign board shows 1 person with 2 rice balls & 2 bread. It was not possible to clarify with her as she simply looked away. We later found out from a nice breakfast lady (who manned the counter on 11 Dec) that EACH guest is entitled to 2 rice balls and 2 bread. On 12 Dec, we took 2 rice balls each first as the tiny table did not have space for more food. When my husband returned to take ONE bread, the bad-mannered lady stopped him and pointed to Point 4 on the notice board in Mandarin - "no return or exchange is allowed". He explained that he was not exchanging or returning any food, he has not even taken a single bread. She simply insisted he cannot take anymore. Now, this is clearly an act of discrimination & unfairness. For the rest of our stay, we gave up having breakfast at the hotel because the bad mannered lady was there. It is not about the rice ball or bread; it is about fair treatment and politeness we expect from a hotel staff in a well-mannered country. Unfortunately, this experience overshadowed the hotel's positive aspects. We do expect a certain level of respect and courtesy when we have approached the staff politely.

2024年12月に訪問

Ausreichend, utnerhaltsames Frontdeck!

2024/10/09に口コミを投稿

Wir haben die ersten 2 Nächte in Japan zum Akklimatisieren im Henn Na Hotel Osaka verbracht. Tatsächlich waren es die Dinos an der Rezeption, die uns angelockt haben, auch wenn diese nur ein lustiges Gimmick waren. Nachdem die Roboter uns einmal nicht weiterhelfen konnten, kam aber auf Knopfdruck sofort "menschliches Personal" :) und hat uns wie gewohnt in Japan freundlich weitergeholfen. Die Zimmer waren sehr klein, sodass wir kaum unsere Koffer auf dem Boden öffnen konnten, allerdings ging uns das mit allen Hotels auf unserer Reise so, daher empfanden wir das nicht als negativ. Das Hotel war sauber und sehr gut gelegen, in der Nähe des Dotonbori Districts.

2024年03月に訪問

女性スタッフしか見なかった。

2024/05/16に口コミを投稿

インバウンドの方が多い印象です。 かなりのスーツケースの量だったり、セールスは国内にむいてないイメージです。 1階、オープンで食べたりする事が出来るようですがちょっと恥ずかしくなりそう。 クローゼットも今流行りのオープン型で扉がない。 禁煙の時代だから必要がないのか。とも思いました。 ベットとかも別に変でもなんでもなかったです。 全体的に綺麗で居心地の良いホテルです。 また機会があれば利用したいと思っています。

2023年10月に訪問

変なホテル、おススメです

2024/01/22に口コミを投稿

エントランスの恐竜は結構リアルで少々驚きましたが、これかー！？という感じで楽しみました。チェックインは、すべて自分で行うのですが、問題なくスムーズにできました。お部屋も綺麗で、トイレとお風呂が別々。お風呂はバスタブと洗い場があって広々と使えて良かったです。料金もリーズナブルで朝はおにぎりかパン付き。お仕事で利用させて頂く分には、十分だと思いました。立地も駅に近く良かったので、また利用させて頂きたいと思います。

2024年01月に訪問

Below average hotel

2023/11/05に口コミを投稿

Although staff are kind, the property itself is not very clean. Very dusty curtains and many stains on the carpet floor. There was a window behind our bed which makes for sunlight hitting our heads while we are sleeping. Daily cleaning is provided but still rooms are not clean enough. Towels are threadbare. As stated by other guests, there are no English channels on TV. Pillows are only 2 per room and very lumpy makes for awful sleep. Location is ok. Not too far away from the Shinsaibashi Station about 5 minutes walk. Located on a quiet back road however there are many noisy motorcycles plying the main road at night, disturbing sleep. We liked the included onigiri however the breakfast station at their other branch is much better and roomier than here. Price is low but should not be an excuse for a dirty room especially in Japan where good service is much valued. We had stayed at the Osaka Namba branch of this hotel and was very happy with our stay. Unfortunately, we will not opt to stay at this Shinsaibashi branch again when in Osaka.

2023年11月に訪問